Hengxin Group actively responded to the "Notice of the Ministry of Industry and Information Technology and the Ministry of Finance and the Insurance Regulatory Commission on the Pilot Work of the Insurance Compensation Mechanism for the First Batch of Key New Materials" and the "Hunan Provincial Economic and Information Technology Commission on the implementation of the insurance compensation mechanism for the first batch of key new materials." "Notice on Pilot Work", the product has been certified and assessed by China Life Property Insurance Co., Ltd., starting from 0:00 on March 27, 2018, product liability insurance will be underwritten in China (except Hong Kong, Macau, and Taiwan), with the longest validity period 5 years.

During the insurance period, due to accidents in the coverage area of the products produced and sold by our company, causing personal injury, illness, death or property damage to the person using, consuming or operating the product or any other person, we shall be responsible by law in accordance with the law. When the company assumes the liability for compensation, it can apply to China Life Property Insurance Co., Ltd. for compensation, and the maximum amount of compensation can be up to 100,000.00 yuan.

Hengxin Group bamboo-wood fiber integrated wall

Product Liability Insurance Claim Process

Query website: www.chinalife-p.com.cn

Insurance form number: 815152018430423000001

Insurance liability: During the insurance period, due to accidents of products or commodities produced or sold by the insured in the insured area, causing personal injury, illness, or death to the person using, consuming or operating the product or commodity or any other person If the insured is liable for damages to property or property in accordance with the law, the insurer shall be responsible for compensation within the agreed compensation limit in accordance with the provisions of this insurance policy.

Claims service: In order to effectively implement the basic principle of “proactive, rapid, accurate and reasonable” of China Life Property & Casualty Insurance’s claims service, simplify the operation process of claims, improve the efficiency of claims, and ensure the simplicity and efficiency of insurance claims operations, so as to maximize the guarantee of claims services Quality and efficiency.

1, receive reports 24/7

China Life Property and Casualty Insurance strictly implements a 365-day×24-hour all-weather reporting system.

● Out of danger notice

After the user suffers a loss, he shall notify the designated contact person of our company or the insured Hengxin Group within 24 hours.

● When reporting the crime

only need to provide relevant information such as the subject of the accident, the time, place, and reason of the accident.

● Diversified reporting methods

A, the national unified service line 95519;

B, directly dial the designated contact number of Hengxin Group to report the case: 400-0734-555 [recommended use];

C. Various forms of reporting, such as on-site report, telephone report, SMS report, fax report, and e-mail, can be adopted.

● After reporting

If the first scene cannot be preserved, a more comprehensive picture and video of the accident scene can be taken, and a written accident report can be prepared for use in subsequent compensation cases.

2, real-time on-site survey

2, real-time on-site survey

After receiving the user's or the insured's call or written notification, our company will immediately reply whether it is necessary to keep the scene. If necessary, a special claim settlement officer will be assigned to arrive at the scene within one hour.

● Site protection

If due to engineering construction or emergency rescue needs, or our company's survey personnel fail to arrive at the accident site in time as specified above, our company allows and approves the user to handle the accident site by himself and resume construction. Our company will deal with insurance claims based on the relevant photos and videos taken by the user or the insured at the scene of the accident, as well as the physical objects of the damaged property.

● The main contents of the site survey include

A. Conduct on-site surveys with the insured to understand the cause of the accident and take photos of the lost scene and the lost property;

B. Classify and clean up damaged objects, and record the name, model, specification, quantity, and loss amount of damaged objects;

C. Cooperate with the user to do the necessary rescue work;

D. If there is a disagreement on the degree of loss of the damaged property, the necessary inspection shall be carried out;

E, collect relevant account books and construction records;

F. The insurance parties and the user shall sign and confirm the on-site survey record. If the user is unable to make a judgment on the survey conclusion and the verification of the amount of loss, he can indicate the specific items that cannot be confirmed while signing;

G, the full-time claims adjuster will make a preliminary judgment on the liability and loss after on-site investigation, agree on a preliminary follow-up treatment plan, and provide a list of documents required for the claim in written form.

3, document review

● Document review time limit

The insured filed a claim with the insurance company, and submitted necessary, valid and true relevant documents and materials by EMS, mail or other methods. After receiving the above-mentioned documents and materials, our company will immediately review and verify them. If the relevant documents and materials are deemed to be incomplete, we will immediately notify the insured or the user to provide supplementary information in writing or verbally. If our company does not submit relevant audit opinions within 3 working days after receiving the claim information, it will be deemed to have recognized that the claim information is complete.

● Assist in document collection

In the process of preparing the relevant claim materials, our company can provide door-to-door assistance in the collection and sorting of relevant documents according to the requirements of the insured.